FAQ

Yarn comes in a skein, but I need it in a ball/cake. Can you help?

Yes, of course! Just leave me a message when you check out and I will cake your yarn free of charge.

Can you dye some yarn especially for me?

Yes! It is always a pleasure to do custom dyes. However, please do not ask me to ‘copy’ someone else’s work. I will not do that. Currently there is a 10 day turnaround for my Custom Dye list – this can change though depending on whether I have the base you require in stock.

Can I buy your yarn anywhere else?

You can purchase Yarn for the Soul yarn on my website and via my Facebook page. At the moment there are two stockists of my yarn, Frome Yarn Collective and Purl a Row.

When do you post?

I do try to post Mondays, Wednesdays and Fridays. However, if your order requires next day delivery I will of course ensure it gets to the Post office on the right day to ensure it arrives on time for you. Yarn clubs and one off Boxes state the dates of approximate postage when you sign up, but I do pop notifications up on my Facebook page to let you know when they are posted.

Can I collect my yarn from you?

I work from home and my home is also home to my children. Collection from my home is not possible, please respect that.

What is Your Returns Policy?

I have a 14 day returns policy. This does exclude custom orders, yarn clubs or one off boxes.

Wholesale…

Please message me to discuss your requirements. I am always happy to help.