FAQ

Is your shop open?

What a year we have had! Yes, my shop is open in the market town of Warminster. There is free one hour parking outside the shop, however if you would like to stay a little longer then there is a car park just behind me in Elmwell Street. There are also free car parks near to Iceland and Argo and Waitrose has a car park which is free if you do a spot of shopping in there too. These three car parks are near to the train station which is around 15 minutes walk from the shop.

Yarn comes in a skein, but I need it in a ball/cake. Can you help?

Yes, of course! Just leave me a message when you check out and I will cake your yarn free of charge.

Can you dye some yarn especially for me?

Yes! It is always a pleasure to do custom dyes. However, please do not ask me to ‘copy’ someone else’s work. I will not do that. Currently there is a 10 day turnaround for my Custom Dye list – this can change though depending on whether I have the base you require in stock.

Can I buy your yarn anywhere else?

You can purchase Yarn for the Soul yarn on my website and via my Facebook page. 

When do you post?

I post Wednesdays and Fridays. However, if your order requires next day delivery I will of course ensure it gets to the Post office on the right day to ensure it arrives on time for you. Yarn clubs and one off Boxes are usually a 3-4 week turnarounsd, but I do pop notifications up on my Facebook and Instagram pages to let you know when they are posted.

Can I collect my yarn from you?

Of course! Either select Click and Collect at checkout or pop me a message over on my Facebook page, via Instagram or give me a call at the shop on (01985) 219737

What is Your Returns Policy?

I have a 14 day returns policy. This does exclude custom orders, yarn clubs or one off boxes. For more details please look at the Refunds and Returns page

Wholesale…

Please send an email to katie@yarnforthesoul.co.uk to discuss your requirements. I am always happy to help.