Yarn for the Soul is a very small business and my sole income. Every purchase you make I am thankful for. However, I do appreciate that sometimes it is necessary to request a refund. Let me explain the terms and conditions regarding refunds and postal delays.
The Mail system is absolutely chocablock at the moment (Dec 2020) and I do understand that this is frustrating.
Should your item not arrive when you expect it to I cannot issue a refund until 21 business days have passed. Once the required 30 business days have passed I can then file a complaint and Missing Item form with Royal Mail. I can then begin to look into refunding you.
Our policy lasts 30 days. If 30 days have gone by since you purchased your items/s, unfortunately I am unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging.
Several types of goods are exempt from being returned.
- Gift cards/vouchers
- Downloadable items
- Books and magazines
- Items which were purchased on ‘sale’ and items which I no longer stock
In order to process an items return, I do need a receipt or proof of purchase. I will of course email you to inform you whether you are entitled to a refund as per these terms and refund you LESS the cost of postage.
Return your items to Yarn for the Soul, 11a Silver Street, Warminster. Wiltshire. BA12 8PS
If you are returning an item to the value of £50 or more I suggest you send it via Recorded Delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.